Yachtfit

FREQUENTLY ASKED QUESTIONS

How do I place an order online?

Ordering online at Yachtfit is very easy. Browse through our selection of exclusive products. Once you select an item, add it to your shopping cart. You will be able to view your order at the top of the page. You can update your shopping cart at any time before checkout. To remove an item, please click the remove button from the cart and your order will automatically update.

 

If you have any questions or would like to place your order over the phone, please call us

at 305-343-9070. A customer service representative will be available to assist you. You can also email us at [email protected].

Will I be charged Sales Tax?

Yes, all items bought will be charged with sales tax.

What forms of payment do you accept?

In yachtfit.net we accept PayPal and the following credit cards: American Express, Visa, MasterCard, and Discover. According to their policy, all credit cards must be charged within 7 days after placing an order, including custom orders that take longer to ship. PayPal and international credit card orders are charged the same day. Please contact us if you have questions on our payment policy.

How can I change or cancel an existing order?

After you have placed an order online and received your order confirmation number, you will not be able to make changes on our website. To change or cancel an order prior to shipment, please contact customer service at [email protected] or via phone at 305-343-9070.

Please be advised that orders are processed quickly and we are unable to change or cancel your order once it is in the shipping phase. Please see our return policy for options after your order has been shipped. All orders are charged at the time the order is placed to ensure quick delivery. Custom or Special orders cannot be returned (***We also reserve the right to change or cancel any order we deem necessary whether that be a price issue or some other issue that may arise.)

I received a package but it only contains part of my order. Where are the remaining items?

In order for you to receive your items as quickly as possible, we may need to ship your order in multiple shipments. You will receive individual tracking information for each package in your order. Please contact us if you have any questions regarding your order.

What countries do you ship to?

Yachtfit offers shipping in the United States. If you need our products to be delivered to another country, please contact us as [email protected].

What if I need to return an item?

You can return your items within 15 days of your purchase, with a 10% restocking fee.

You have a The following items are non-returnable and non-exchangeable: (1) clearance merchandise marked down 15% or more and personalized merchandise. The foregoing limitations on returns and exchanges to not apply to merchandise that is damaged, defective or shipped in error.

Please be aware that you will be responsible for return shipping charges.

If I’m a decorator can I apply for a discount?

We offer 10% discount to designers, please contact the sales team for more information

Where do I send comments and feedback to?

We welcome all comments, suggestions and ideas that will make your online shopping experience more enjoyable. Tell us how we can help by contacting at [email protected]. We would love to hear from you!

What is the Yachtfit Privacy Policy?

As our online customer, you can be assured that the security of the information you provide is of the utmost importance to us. We will treat your credit card number and personal data with high standards of confidentiality. Our e-commerce technology ensures that your credit card and personal identification information is secure in transmission. We will never sell or exchange information about our online customers to third parties